Service & Support

How MSF integrate more abundant kitchen products to provide customers with one-stop purchasing needs? Talk to us!

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Process Management

Product Development Management
Day-to-Day Production Management
Shipping & Logistics Planning

1. Product Development Management

We will help your business customize our products to your own branding and specifications. You can provide us by a CAD, AI, PDF of drawing or tooling instruction concept. Our highly experienced team will ensure that every procedure is performed with attention to detail and to the highest standard. We can also help you develop original product ideas that still do not exist on the market.


2. Production

When all costings are confirmed, we will send you a non-customized pre-order sample (POS) for you to review the quality of the product. If the POS is approved, you will receive a pre-production sample (PPS) that is customized to your specifications and branding. PPS will give you a complete view of how your products will feel and look. Before your order is dispatched, a pre-shipment sample (PSS) will be sent to you for a final approval. In case you want to arrange a pre-shipment inspection.

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3. Day-to-Day  Management

Our local and international sales teams will make sure that all  procedures are followed timely and that the quality of your product is maintained during all stages of the production process. A designated account manager will be always available to provide you with any key information related to your projects.

Shipping & Logistics Planning.jpg

4. Shipping & Logistics Planning

As soon as you order is ready for shipment, we will help you plan and arrange its delivery anywhere in the world. For each of your shipments we compare quotes of at least 5 partner forwarding companies in order to reduce your shipping costs as much as possible. Also we will help you arrange cargo insurance and customs clearance according to the trade term of price.


The customized products set by different sizes, materials, and accessories.

Diversified packaging design solutions.

Mixed order by varied assortments with flexible MOQ.

Multi-locations LCL ( Less than Container loading ) service.

Over 7000 pcs models for option.

Quality Control

Under ISO quality control system, all processes from raw material incoming to finished product, inspection are controlled strictly by our QC team in periodically.

We can submit the sample to Test LAB for certain test. Our product Satisfied with requirements of FDA、LFBG、SGS. You can assign Third party inspection to check the product quality.

Body thickness test

Handle strength N torsion test

Paint adhesion test

Thickness test

Handle strength N torsion test


Stainless Steel Cookware
Aluminum Cookware
Whistling Kettles

Want to customize your kitchenware brand?

Care and Use

Care and Use -Cleaning.pdf

Care and Use -Cleaning

Care and Use-Caution-MSF COOKWARE.pdf

Care and Use-Caution-MSF COOKWARE



How can we get quotation?

Please send your detailed request to our sales team , including diameter, height, thickness; handle type, bottom type, coating, package and planed purchasing qty etc.

What is your normal payment term?

30% deposit advance by T/T, the balance 70% before shipment.

Sight LC for all customers.

Usance LC for assessed customers.

T/T / western union / cash for sample or small order payments.

How soon can we get a sample of the product?

Existing sample will be delivered with 2days. Customized product will be delivered within 7-10days.

What‘s the MOQ? 

1) There’s no MOQ for stock goods.

2) For bulk order of customized products, the MOQ will be from 600-1500sets depends on specific products.

What are the common Instruction on site tests for Quality Inspection?

1. Thickness test

2. Function test

3. Real operation test

4. Water leaking test

5. Fitting test

6. Wobbly base check

7. Capacity check

8. Paint adhesion test

9. Coating abrasive resistance test

10. Non-stick test

11. Handle strength / torsion test

12. Tension test

13. Abuse / Fatigue test

14. Smell test

15. Carton drop test

16. Bottom magnetic test (work on induction or not)


How to assure the product quality?

We can submit the sample to Test LAB for certain test. Our product Satisfied with requirements of FDA、LFBG、SGS

You can assign Third party inspection to check the product quality.

How to control the product quality?

Under ISO quality control system, all processes from raw material incoming to finished product, inspection are controlled strictly by our QC team in periodically.

How can I visit your company and factory?

You can reach to our Shenzhen office / showroom from Shenzhen Airport; Guangzhou Airport or Hong Kong Airport within 2hours.

Our factories are 300-400KM from our Shenzhen office. It takes 1.5-2.5 hours by High-Speed Train. 

What is the lead time?

Repeat orders are standard 35 days. New products are 45-60 days.

Can I have the free sample for the company test?

Normal samples are available and the shipping cost will be on your account. Customized sample will be pricing according to the technique and costing. 


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